The Simple Way To Minimize Buyer’s Remorse (by John Carvalho)
Who hasn’t had buyer’s remorse? That post-purchase anxiety about a decision is all too common. Did we pick wisely? Should we have spent more? Or less? What about the item we could have bought but...
View ArticleFrom the heart…. By Sharief Allie
Not keeping customers in the loop…is the one thing that usually sends them over the edge when doing business with you. As with any relationship, communication is at the core and once this stops or...
View ArticleCustomer Experience Wars – Episode 1 : The @kalaharicom Menace (by Johan Botha)
Hoping to resolve the matter with a blockade of deadly battleships, the greedy Trade Federation has stopped all shipping to the small planet of Naboo. - Opening craw Star Wars Episode I - THE PHANTOM...
View Article14 Customer Experience Adoption Predictions for 2014 (by @mikewittenstein )
2014 promises to be another exciting year in the Customer Experience (CX) community. This list was prepared with corporate and consulting practitioners in mind. It includes business and market...
View Article14 Ideas To Transform Your Customer Experience in 2014 (by (@jeanniecw )
Customers will gain more control. Customers will expect more from your organization. How can you respond? Here are a few ways. 2013 was a good year in many ways for customer experience. Customers...
View ArticleTechnology Continues To Distract (by @Cool_Experience )
Companies are losing the race against the development of new technologies and their customer’s experiences are suffering. 1. Technology adoption for experience improvement The pace of development of...
View ArticleCustomer Experience Predictions – South Africa (by @eligold )
1. Customer Strategy CEO’s will grudgingly realize the importance of a customer strategy and of instilling a culture of total customer focus across their entire organizations. Customer Centricity must...
View ArticleMega trends for Fast Moving Consumer Goods retail for 2014 (by @SeanTemlett )
Specialty Suppliers and Modern Customers get closer together aka cutting out the big 4 retailers aka Stew Leonard’s for SA The next mega retail trend for SA in a nutshell Specialty/experiential...
View ArticlePredictions for 2014 (by @9INCHmarketing )
Baseball legend Casey Stengel once said, “Never make predictions, especially about the future.” It’s strong advice for today’s unpredictable climate. Yet we enjoy prognosticating, especially at the end...
View ArticleIn the world of customer experience the sum of all parts must be equal.
Employees become the main ingredient! The sum of all parts has to be equal in the perceptual world of customer experience. In the mathematical world there is often equations that be bring about...
View Article2014, the year of power, authenticity and innovative leadership! (by...
Its that time of year when you are almost tricked by colleagues and clients alike to look in your crystal ball and make predictions of what the new year would hold. The real issue is that no one knows…...
View ArticleGeofencing Will Start to See Mainstream Adoption (by @adamtoporek )
Predictions are tricky business, and single predictions are the trickiest of all. One change in the customer experience space for 2014 is that mobile engagement through geofencing will begin to see...
View ArticleMirror, mirror on the wall. Who is the fairest of them all? – Social Media...
As the last 24 hours of 2013 is waning away, I am sitting down to quickly speculate into what the future and magic for Social Media in 2014 might be. I cannot help, but to start with a quote from...
View ArticleThe Future Of Marketing: A Little Less Campaign And A Little More Action (by...
This article is by Stan Phelps, a regular contributor to Brandlove, an author, keynote speaker and experience architect. He is the founder of 9 INCH marketing, a consultancy that helps brands obtain...
View Article14 Ideas To Transform Your Customer Experience in 2014 (by (@jeanniecw )
Customers will gain more control. Customers will expect more from your organization. How can you respond? Here are a few ways. 2013 was a good year in many ways for customer experience. Customers...
View ArticleTechnology Continues To Distract (by @Cool_Experience )
Companies are losing the race against the development of new technologies and their customer’s experiences are suffering. 1. Technology adoption for experience improvement The pace of development of...
View ArticleCustomer Experience Predictions – South Africa (by @eligold )
1. Customer Strategy CEO’s will grudgingly realize the importance of a customer strategy and of instilling a culture of total customer focus across their entire organizations. Customer Centricity must...
View ArticleMega trends for Fast Moving Consumer Goods retail for 2014 (by @SeanTemlett )
Specialty Suppliers and Modern Customers get closer together aka cutting out the big 4 retailers aka Stew Leonard’s for SA The next mega retail trend for SA in a nutshell Specialty/experiential...
View ArticlePredictions for 2014 (by @9INCHmarketing )
Baseball legend Casey Stengel once said, “Never make predictions, especially about the future.” It’s strong advice for today’s unpredictable climate. Yet we enjoy prognosticating, especially at the end...
View ArticleIn the world of customer experience the sum of all parts must be equal.
Employees become the main ingredient! The sum of all parts has to be equal in the perceptual world of customer experience. In the mathematical world there is often equations that be bring about...
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